We understand that purchases, payments, and top-up services require a high level of trust. If you experience any issue during the purchasing or top-up process, please do not worry—our team is here to help.
In some situations, unexpected problems may occur, such as a product not working properly or a top-up request that could not be completed due to a payment or processing issue. If this happens, please contact us through the Customer Chat located at the bottom-right corner of our website.
Our team will carefully review your case and investigate the issue to determine what went wrong. If there is any problem with your order, we will make every reasonable effort to resolve it as quickly and fairly as possible.
Customer trust is extremely important to us, and we take full responsibility for assisting users whenever an issue occurs. If you have any concerns about your purchase or top-up request, please reach out through Customer Chat, and we will do our best to help you resolve the situation.
If you have unused points, you may request a refund. Refunds are handled based on the remaining points and their KRW-equivalent value at the time of processing.
Thank you for trusting our service.